Privacy Policy

1. Introduction

Welcome to His Paradise Coaching & Therapy ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coaching and therapy platform.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information that you voluntarily provide to us:

• Account Information: Name, email address, phone number, password, and profile picture
• Profile Data: Gender, date of birth, location (city, state, country), and bio/description
• Professional Information (for Coaches): Qualifications, specializations, experience, certifications, and hourly rates
• Payment Information: Billing address and payment method details (processed securely through payment providers)
• Session Data: Session notes, scheduling information, and session history
• Communication Data: Messages exchanged through our platform, reviews, and feedback

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

• Usage Data: Pages visited, features used, time spent on platform, and click patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Access times, error logs, and system activity
• Cookies: Session cookies, preference cookies, and analytics cookies

2.3 Sensitive Information

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Creating and managing your account
• Facilitating coaching and therapy sessions
• Processing payments and managing subscriptions
• Enabling communication between clients and coaches
• Providing customer support and responding to inquiries

3.2 Service Improvement

• Analyzing usage patterns to improve our platform
• Developing new features and services
• Conducting research and analytics
• Personalizing your user experience

3.3 Communication

• Sending appointment reminders and notifications
• Providing important updates about our services
• Responding to your comments and questions
• Sending promotional communications (with your consent)

3.4 Legal and Safety

• Complying with legal obligations and regulations
• Protecting against fraud and unauthorized access
• Enforcing our terms and conditions
• Resolving disputes and addressing complaints

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Coaches/Clients

We share necessary information between clients and coaches to facilitate sessions, including names, profiles, and session-related data.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf:

• Payment processors (e.g., Stripe, PayPal, Flutterwave)
• Cloud hosting providers
• Email service providers
• Analytics providers
• Customer support tools

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights or property
• Prevention of fraud or illegal activities
• Situations involving potential threats to safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: All data transmitted is encrypted using SSL/TLS protocols
• Secure Storage: Passwords are hashed using strong cryptographic algorithms
• Access Controls: Strict access controls limit who can view your data
• Regular Backups: Data is regularly backed up to prevent loss
• Security Monitoring: Continuous monitoring for suspicious activities

5.2 Organizational Safeguards

• Employee training on data protection and privacy
• Confidentiality agreements with staff and contractors
• Regular security audits and assessments
• Incident response procedures

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic functionality (login sessions, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request a copy of your personal data
• Download your information in a portable format
• View your account information at any time

7.2 Correction and Update

• Update your profile information
• Correct inaccurate or incomplete data
• Modify your preferences and settings

7.3 Deletion

• Request deletion of your account and personal data
• Right to be forgotten (subject to legal obligations)
• Data retention for legal/regulatory requirements

7.4 Communication Preferences

• Opt-out of marketing emails
• Manage notification settings
• Control communication preferences

7.5 Object and Restrict

• Object to certain data processing activities
• Request restriction of processing
• Withdraw consent (where applicable)

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Services and Links

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services.

9.1 Third-Party Payment Processors

We use secure third-party payment processors (Stripe, PayPal, Flutterwave) to handle transactions. Your payment information is processed directly by these providers according to their privacy policies.

9.2 Video Conferencing

Session video calls may be conducted through third-party platforms (e.g., Zoom). Please review their privacy policies for information on how they handle your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you of significant changes via email or platform notification
• Your continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.